Policy

Service Guidelines:

To allow us to provide a quality service as efficiently as possible, you need to:
Request your desired service upon booking. Fill out the intake form.
Disclose any allergies or sensitivities to chemicals.
Provide feedback during services for immediate adjustments.
Notify staff or the salon manager of any concerns or infections immediately.
Acknowledge any abnormal reactions during or after services.

Guarantee:

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service:

Enhancements and gel polish manicures are guaranteed for 48 hours post-appointment. Call for free repairs within this timeframe.
Repair appointments must be scheduled within 5 days of the initial service.
Additional charges apply for repairs after 3 days or for specific damages.
Traditional polish services are not guaranteed.
Clients are responsible for damages caused by lack of care or accidents.

Refund Policy:

No cash refunds are provided once clients leave the salon.
Notify us before payment if unsatisfied; adjustments or removals will be made.
Refunds are not issued for change of mind.
We offer complimentary redo services if dissatisfaction is expressed immediately during services.
If you are still not happy after we fixed your nails and request the refund, then you have to go through our Customer Complaint Procedure.

Complaint Procedure:

Acknowledgment of complaints within 5 working days.
Complete complaint forms with detailed information for investigation, state the reason of your unsatisfied after we re did your nails, the photo of the evidence of the nails that were fixed by us.
Complaints will be resolved within 8 weeks with a final response provided.
Clients dissatisfied with the resolution may further contact us for review.

Special Needs Accommodation:
Our top priority is the safety and comfort of our clients. If a client presents with a condition that may pose a risk during nail services, such as difficulty in hand mobility or sensitivity to sharp tools, our technicians reserve the right to refuse service.

Client safety is our priority; refusal of service may occur due to safety concerns.
Our technicians will assess individual needs and offer alternative solutions.
Communication will be empathetic and understanding.
Non-Discrimination: Our refusal of service policy is in no way based on race, ethnicity, or any other discriminatory factors. It is solely focused on ensuring the safety and well-being of our clients and staff.

Additional Policies:

We reserve the right to refuse service to individuals with contagious conditions, open wounds, or disrespectful behavior.
Children under 10 must be supervised or left at home for safety reasons.
Gift cards are non-refundable and treated as cash.
Cell phone use must be respectful to others in the salon; hands-free devices are encouraged.

DISCLAIMER:
WE ARE NOT RESPONSIBLE FOR YOUR LOST OR DAMAGED CELL PHONE OR PERSONAL BELONGINGS.

Thank you for your cooperation in maintaining a safe and enjoyable environment at XXNAILS.
For any questions or concerns about our policy please contact us.

📍 2085 W. 450 S. Suite B Pleasant Grove, Utah 84062
📞 +1 (801) 898 6699